Write to sorapuff [at] simpleproducts.studio. We answer within two working days. Please say which iPhone or iPad and which iOS version you use. Never send us passwords.
The forecast didn't load
Forecasts download public weather data, so they need a connection: make the forecast before you leave home or at the airport. Once it's saved, it works in airplane mode. If the weather sources are busy, try again in a few minutes. Sorapuff reminds you to save the forecast about 3 hours before departure if reminders are on.
The bump meter doesn't move, or moves too much
Tap Start flight mode when you board. The meter works best with the phone resting on the tray table, in a seat pocket or on your lap; in your hand it reads your hand's movement too, and Sorapuff says so. The needle is calmed on purpose so it doesn't jitter. If the meter says motion access is off, turn it on in Settings › Privacy & Security › Motion & Fitness › Sorapuff.
The tracker shows the wrong phase or time
Before flight mode starts, the tracker follows your schedule. When the phone feels the takeoff roll, it switches to the real takeoff time. Check the departure time and airports in Flights, and remember that taxiing can take a while at busy airports.
Adding a flight
Tap Add your flight and pick the airports and time, or Find my flights: paste your booking email, open a PDF or Wallet pass, scan your boarding pass, or look in your calendar. Connecting a mailbox is optional and read-only. For iCloud, Gmail and Yahoo you need an app-specific password from your provider, not your normal password.
Turn off haptics or music
Haptics: switch them off right on the calm screen, or in the App's Settings. Music: tap the music button on the Fly screen or in Settings. Both remember your choice.
Reminders didn't arrive
Turn them on with the bell on the Fly screen and allow notifications. Check Settings › Notifications › Sorapuff and Focus modes. Reminders are scheduled on your phone, so they work in airplane mode.
Restore Sorapuff Pro
Sorapuff Pro is a one-time purchase, not a subscription, so there's nothing to cancel and nothing renews.
- On a new or reset device: sign in with the Apple Account that bought Pro, then tap Settings › Restore purchase in Sorapuff. Restoring is free.
- Pro didn't unlock after buying? Tap Restore purchase. A family member's purchase that needs approval (Ask to Buy) unlocks once it's approved.
- Family Sharing: family members tap Restore purchase on their own devices.
- Refunds: Apple handles them at reportaproblem.apple.com.
Delete my data
Everything lives on your device: use Settings › Delete all my data in the App, or delete the App. If you sent an anonymous flight-data report and want it deleted, send us its report ID.
Legal
Terms of Use · Privacy Policy · Sorapuff offers information and calming tools, not medical or aviation advice. Always follow your crew. Made by Simple Products Labs LLC, Wyoming, USA.